Welcome to Qaana. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully.
1. General
By accessing this website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website.
2. Use of Website
- Eligibility: You must be at least 18 years old or have the legal capacity to enter into a binding agreement in your jurisdiction to use our website.
- Account: When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Prohibited Activities: You agree not to use our website for any unlawful or prohibited activities, including but not limited to:
- Harming or exploiting minors in any way.
- Transmitting any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
- Interfering with or disrupting the operation of the website or servers.
- Attempting to gain unauthorized access to any portion of the website or any other systems or networks connected to the website.
3. Orders and Payments
- Order Acceptance: All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including availability, errors in product descriptions, or pricing errors.
- Pricing: All prices are listed in pound sterling and are subject to change without notice. We strive to display accurate pricing, but errors may occur. If we discover an error in pricing, we will notify you and give you the option to proceed with the order at the correct price or cancel it.
- Payment: We accept various forms of payment, as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.
4. Shipping and Delivery
- Shipping: We ship within the uk mainland. Shipping times and costs vary depending on the destination and shipping method selected at checkout.
- Delivery: Estimated delivery times are provided for convenience and are not guaranteed. We are not responsible for delays caused by carriers or customs clearance processes.
5. Returns and Refunds
- Returns: We accept returns of unused and undamaged items within 21 days of delivery. To initiate a return, please contact our customer service team.
- Refunds: Refunds will be processed using the original payment method within 5 working days of receiving the returned item. Shipping costs are non-refundable.
6. Intellectual Property
- Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Qaana Ltd or its content suppliers and is protected by intellectual property laws.
- Use: You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Qaana Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the website by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the UK, without regard to its conflict of law principles.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the website after any changes constitutes your acceptance of the new terms.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Qaana Ltd
info@qaana.co.uk
Thank you for choosing [Your Company Name]. We appreciate your business and look forward to serving you.