Privacy Policy
Welcome to Qaana. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make use of our services.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, phone number, shipping and billing addresses, and payment information.
- Non-Personal Information: We collect non-personal data such as browser type, operating system, and website usage statistics through cookies and similar technologies to enhance your browsing experience.
- Transaction Information: Details about your purchases and interactions with our site.
2. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipment details.
- Customer Service: To provide customer support and respond to your inquiries.
- Personalization: To personalize your shopping experience by displaying products and content tailored to your preferences.
- Marketing: To send you promotional materials and updates about our products and services, subject to your preferences and consent.
- Improvement: To improve our website, products, and services based on feedback and usage data.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information:
- Encryption: Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
- Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job duties.
- Regular Monitoring: We regularly review our security practices to safeguard your data against unauthorized access, disclosure, or destruction.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as they agree to keep this information confidential.
- Legal Requirements: We may release your information when required to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
5. Your Choices
You have the following rights regarding your personal information:
- Access and Correction: You can access and update your personal information by logging into your account or contacting us.
- Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.
- Cookies: Most web browsers allow you to control cookies through their settings preferences. However, disabling cookies may affect the functionality of our website.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any linked sites you visit.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Qaana Ltd
info@qaana.co.uk
Thank you for trusting Qaana Ltd with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.